Modelling Subjective Measurements for Usability Evaluation of M-banking Application Interface

Usability of mobile applications has become an important element of success in the market, be its context applications, financial applications or otherwise, but the central issue is the interface of such application. The aim is to ensure that the applications are usable and satisfying users. Studies on how to measure the usability of m-banking application are very limited and much less in the area of m-commerce application itself. Most of the usability measurement are carried out in lab test or field test and mainly focused on objective measurement. The objective of this paper is to provide subjective measurements that will determine the user satisfaction of m-banking application. The SLR and QUIM were used to propose the subjective measurements for evaluating the usability of m-banking application. Therefore, to ensure that the developed subjective measurement are reliable and useful, the usability study was conducted with twenty four participants. Five sample of m-banking applications were used to validate the subjective measurements. The result shows that the developed subjective measurements are useful and will determine user satisfaction for m-banking application.